Businesses are achieving higher customer satisfaction rate with Vista Helpdesk. Check out the work behind Vista Helpdesk.
Vista Helpdesk is an online, cloud synced application for customer service. It has an excellent Ticketing system, so businesses can stay on top of their customer's feedback and requests.
- To ease the communication between online businesses and their customers.
- We started to note down the pain points for current customer support portals.
- To make the application customer-centric rather than issue-centric.
- It should be accessible online without having to download heavy executable package/file.
- After much creative thinking & many demo wireframes later, we finalised on the software UI & UX.
- Vista Helpdesk is coded in CodeIgniter PHP framework.
- Our PHP developers programmed excellent ticket system management software modules.
- Developed functionality to register using separate helpdesk URL for every business. i.e. Rootways.vistahelpdesk.com
- Also created customer portal to raise ticket and stay on top of the ticket updates.
- For ease of sign in, we added social networks log in also.
- Outgoing dynamic emails to customers regarding various actions on Tickets.