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Refund Policy

Thanks for Shopping with Rootways Shop – The leading online mega store for Magento Extensions and themes, Wordpress themes and bespoke Ecommerce and web development solution provider.

At Rootways Shop we aim to provide a concise and clear return policy that will give you a feeling of security that what you are buying is what it is represented to be. Our Return policy is as below:

  • As after the purchase you will be provided with the complete source code of the module which is not encrypted. All the sales will be considered final. We can NOT provide return, refund, exchange or demo copy of our product.

  • If you have questions or concerns please feel free to contact us anytime at our 'Customer Support' page on Rootways shop and we'll promptly assist you with your issue. We advise you to contact us prior to the purchase of the module in any confusion. As all the sales are Non-refundable.

  • If the module is not working on your site and you need our assistance with solving the issue we'll need the site access details such as FTP login credentials and database details.

  • Also for us to help you solve the issue the FTP login details and admin login are mandatory. Team viewer, VPN or remote desktop will not be allowed.

  • If you are unable to share the FTP details and admin login details, we suggest you to not proceed with the purchase of the module. We will not refund in this case.

  • Before purchasing any of our products you should read the technical details of the product and check the Demo very carefully. After the purchase if you ask for something which we don't offer then that is not our mistake and you won't be entitled for an official refund.

  • Still if you have any query we're more than happy to assist you. For that you can fill the details of the customer support form on Rootways shop and we'll get back to you soon.

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