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Refund Policy

Thanks for Shopping with Rootways Shop – The leading online mega store for Magento Extensions and themes, Wordpress themes and bespoke Ecommerce and web development solution provider.

You can request to get a full refund for the purchased item within 30 days from the day of purchase. Installation, Customization and any other extra services are non-refundable.

At Rootways Shop we aim to provide a concise and clear return policy that will give you a feeling of security that what you are buying is what it is represented to be. Our Return policy is as below:

  • As after the purchase you will be provided with the complete source code of the module which is not encrypted. All the sales will be considered final. We will allow full refund for the purchased item within 30 days from the day of purchase. Please note that Fee paid for installation, customization services and other extra services will not be refunded.

  • If you have questions or concerns please feel free to contact us anytime at our 'Customer Support' page on Rootways shop and we'll promptly assist you with your issue. We advise you to contact us prior to the purchase of the module in any confusion.

  • If the module is not working on your site and you need our assistance with solving the issue we'll need the site access details such as FTP login credentials and database details. Also for us to help you solve the issue the FTP login details and admin login are mandatory. Team viewer, VPN or remote desktop will not be allowed. If you are unable to share the FTP details and admin login details, we suggest you to not proceed with the purchase of the module.

  • Before purchasing any of our products you should read the technical details of the product and check the Demo very carefully.

  • Still if you have any query we're more than happy to assist you. For that you can fill the details of the customer support form on Rootways shop and we will get back to you within 1 business day.

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