Rootways Extension FAQs

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License key error message
Please go to extension configuration section from Admin-->System--->Configuration-->Rootways from here, select appropriate "Domain Mode" and add domain with 'http://' or 'https://' and '/' at end of domain.
What is support period for extensions?
Our Extension Support is provided free for 3 months from the date of purchase of product or service. We will do our best to respond to your request within 24 hours to a maximum of 2 business days.
What is refund policy?
Buyers have 30 days after the purchase to request a refund. Rootways issues the full refund within 7 working days. Fees for installation, conflicts resolution and customization services are not refundable.
Can you customize Rootways Extensions as per clients' requirements?
Yes. We can definitely customize extensions as per your company or your clients' needs. Our official rate is $35/hour with reliable, quick support for magento extensions. Get this purchase this service online at: https://www.rootways.com/shop/magento-extension-customization.
Does the extension require any manual adjustments?
No, you just install the extension as usual, and it starts working automatically.
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