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I am getting message "Error Processing the request. DECLINED", what should I do?

There could be several reasons for getting this error. Here are a few points you can try.

  1. If your Elavon/Converge account is in TEST mode, please make sure you are entering Test Credit Cards.
  2. Make sure the credentials that you have entered are correct.
  3. Call Elavon/Converge tech support and ask them if the error is visible to them. If yes they should be able to explain to you the reason for this error.
Please, mind that only logged in users can submit questions